Privacy Policy

Effective Date: 27th March 2026

1. Overview

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

2. Information We Collect

We may collect:

• Personal details (name, email)

• Account data

• Content you upload (messages, videos, etc.)

• Trusted Contact information

• Usage data and analytics

3. How We Use Information

We use your data to:

• Provide and operate the service

• Store and deliver content

• Manage subscriptions and billing

• Contact Trusted Contacts where required

• Improve the platform

4. Storage & Security

• Data is stored securely using industry-standard encryption

• We take reasonable steps to protect against misuse, loss, or unauthorised access

5. Disclosure of Information

We may share data:

• With service providers (hosting, payments)

• When required by law

• With Trusted Contacts under defined triggers

We do not sell personal data.

6. Data Retention

• Active accounts: data retained while subscription is active

• Inactive/ deceased accounts: subject to 3-month access period, then deleted permanently

7. Access & Correction

You may request access or correction of your personal data by contacting us.

8. Cookies & Analytics

We may use cookies or similar tools to enhance user experience and analyse usage.

9. Changes

We may update this policy from time to time.

10. Contact

support@theopenwhenapp.com